As a Chemistry teacher, I personally repair the pouches to help schools save money and protect the environment. Because we offer a 3-Year Free Repair Warranty that covers student damage (with a ~99% repair rate), if your school holds students financially accountable for intentional abuse, you will essentially never have to pay for replacements
Repair Process & Timeline As a teacher and founder, I personally repair all returned pouches on my weekends to ensure we can keep costs exceptionally low for your school. You can expect 14 -21 business days for your items. To avoid delays, please ensure all pouches are washed before sending them in. While we can fix almost everything, please note that severe damage may occasionally be irreparable. Thank you for your understanding!
To maintain our 3-Year Free Repair Warranty and keep costs exceptionally low for our schools, our repair process operates on a strict honor system. We do not individually audit or double-check the specific pouches sent in. Instead, all returned pouches are processed and repaired in bulk batches, which helps us minimize errors and expedite turnaround times for your campus. Please label all pouches with your school name or initials prior to shipping.
Yes, I agree. By checking this box, I certify that I have read the policy above, that the quantities and details I am submitting are accurate, and that I have labeled the pouches with my school's name/initials.
